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DELIVERY & Returns

DELIVERY

  • All shipments are made by DHL Courier and delivered in 1-3 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.

  •  Debbie Tzima Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.

  • When your order ships, you will receive a shipping confirmation e-mail with tracking information.

Shipping cost  within Greece is 5€.. Shipping cost for international shippig is 10€. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.

Return & Exchange Policy

HOW TO MAKE A RETURN

In case you want to return an item, please e-mail to sales@debbietzima.com which will indicate the order code or by phone at +30 210 9652216 or +30 6949 073587. Once we receive and accept your return, we will contact you to confirm the receipt of your return.

The return address is:

10 Kyprou Str., 166 75, Glyfada, Athens, Greece
T. +30 210 9652216

You are responsible for the return of the package and the cost of return shipping. It would be better to send the package by registered mail or courier. Debbie Tzima e-shop is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Debbie Tzima e-shop is not responsible for any loss.

You have the right to return the products you purchased without having to tell us why you wish to return the products, within 10 days from the date you receive them. Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed.

You can choose between a change of item, a credit balance or a refund.
 

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